Return & Exchange Policy

Return & Exchange Policy

At RAXTiFY, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the following policy.

1. Conditions for Return and Exchange

1.1 Applicable Situations:

• Manufacturing Defects: Products with visible manufacturing defects, such as damage or dirt on specific feet (e.g., 3ft, 6ft, 10ft).
• Logistics-Related Damage: Products damaged during shipping.
• Incorrect Product or Color: If the delivered product does not match your order (e.g., wrong color or size).
• Orders purchased through retail prices. Orders made through other sales channels or promotions may not be eligible for returns under this policy.

1.2 Non-Applicable Situations:

• Minor color differences or appearance discrepancies unrelated to product quality.
• Items that have been used or damaged by the customer.
• Products altered without authorization.
• Sales items; Purchased through non-retail prices.
• Special order items.
• Sheets or samples.
• Custom wraps; custom-designed products.
• Small meter rolls cut from standard full rolls.
• Orders purchased through non-retail prices, promotions or other sales channels are not eligible.

1.3. Application Period

• Return/ Exchange Requests: Must be submitted within 7 days of receiving the product.

2. Refunds & Fees

2.1. Restocking Fee

• Shipping costs and taxes are non-refundable.
• All returns/ refunds/ exchanges are subject to a $250 restocking fee.

2.2. Shipping Costs

• For defective items (manufacturing defects, shipping issues, or incorrect products), RAXTiFY will cover the return shipping costs.
• For personal reasons (e.g., change of mind or incorrect orders), the customer is responsible for return shipping costs.

2.3. Handling Fee

• For cancellations due to personal reasons, a 5% handling fee will be charged to cover operational and exchange rate losses. If the fee exceeds 5% of the order amount, the actual fee will be charged. This policy is effective starting August 2025.

3. Feel Free to Contact Us

Thank you for choosing RAXTiFY. We are committed to providing you with quality products and excellent customer service. For any questions or assistance, please reach out to us at raxtify@gmail.com